Orders and shipping
When will my order be delivered?
You will receive your order in approximately 4-8 days from when you place your order. We offer Free Shipping on all orders. The courier, UPS, delivers Monday to Friday during working hours. Please note that orders are not shipped nor delivered on Saturdays, Sundays and on national holidays. Make sure you enter an address where there is someone to accept the parcel at delivery. If you choose to ship to a work address, please make sure you specify the name on the doorbell or the company information in C/O field. We'll send you the Tracking Number for your parcel so you may follow the progress in real time. If you're registered, you can find the tracking details also in the "My Orders" section. We also offer a free return service - read more in "Returns and refunds".
Is the delivery always free of charge?
Shipping is FREE on all orders. We ship with UPS (www.ups.com). We also provide free-of-charge return pick up and shipping: you can find more details in the "Returns and Refunds" section.
What should I do if am not at the given address upon delivery?
The courier will leave a note with their contact details. Contact UPS to find out if a further attempt at delivery will be made or if the order will be deposited at a collection point (access point). If you do not contact UPS or do not collect the order from the collection point, after a few days the package will be sent back to our warehouse.
Which Countries do you ship to?
We currently ship to: Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Holland, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the United Kingdom.
Remember to select the Country according to where you want the order delivered - consider that if you are ordering a gift, you should select the Country where the receiver is living.
Are there any addresses you cannot ship to?
We cannot deliver to Post Office Boxes or to Postal services. Please note we cannot ship to the following areas:
• Campione d'Italia, Lugano Lake, Livigno
• French Overseas departments
• Channel Islands
• Canary Islands
• Balearic Islands
• Åland Islan
What happens if I'm not home when the courier comes for delivery?
If no-one is at home when the courier attempts delivery, UPS may either schedule a new delivery attempt or leave the order at a designated Access Point. The courier will inform you by leaving a note with a contact number and/or information on the drop-off location. If the courier is unable to deliver the order after various attempts or if the order is left at the drop-off point, it will eventually be returned to the Pennyblack warehouse.